Why we should avoid using "products" as a catchall in navigation menus. Most sites do it, of course, and this causes us as designers not to think about it, but it can make a really bad experience.
"Through examining the donation flows of a few UK charities, Dan outlines key design principles that can help smooth the user experience on multi-step forms."
Jonathan Stegall is a web designer and emergent / emerging follower of Jesus currently living in Atlanta, seeking to abide in the creative tension between theology, spirituality, design, and justice.